My "Staycation" at 500 Pearl | Aloft Hotels
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a simple reminder. the vibes you put into the world are the vibes you get back. make them good things. be kind.
Just about a year ago now I won (thru an IG giveaway) an overnight stay at the Aloft Hotels in Downtown Buffalo (500 Pearl). I had wanted to use the stay a few months ago but when Covid hit and everything shut down I had put it off, until a couple weeks ago when I noticed the certificate was expiring at the end of June.
I decided that I would use the night as a “staycation” and thought it would be an opportunity to share my experience on what the “new norm” at hotels currently is. We all know the travel and tourism industry is one of the hardest hit industries for Covid and they are doing everything during this pandemic to gain the guests trust again.
So here it is, let me begin with booking the room, I reached out to the Property Operations & General Manager at 500 Pearl, Kate DelGobbo to reserve my room. From the very beginning my experience was simple and painless. Kate responded promptly, answered any questions I had and just took care of me.
When I arrived to the hotel this past Sunday, right when I walked into the elevator area off the parking ramp I saw the hand sanitizer next to the doors, signs that said to stay 6 feet apart and to wear face masks. Once inside the elevator there are markers on the floor (in each corner) for social distancing and a sign that says only four people can be in the elevator at a time.
Once I arrived in the lobby things were a little different than when I was there pre-Covid. Social distance markers were spaced on the floor, the lounge furniture had been removed, hand sanitizer stations were placed all around the walls and at the front desk.
At the front desk their was a plexiglass divider between the staff and me. Because recreational activities are still not qualified to open in NYS, the fitness center, pool and Spare Lanes (their bowling alley) were not open. Patrick’s Rooftop was open, however, and I did see and hear people enjoying themselves on a nice Sunday night.
w xyz bar (their bar in the lounge/lobby level) was closed Sunday, but it’s open Thursday thru Saturday’s. Once I checked in I went to my Aloft King Room on the 11th floor. Kate hooked me up!! I had a corner unit, with awesome views of the city (see below for photos and video on my IG story). The room was modern and what I will call an artsy/hipster vibe. Pretty much the vibe that you get from 500 Pearl if you’ve ever attended an event there or just went for dinner/drinks. There was a card on the bed that said the room was sanitized. I noticed a lot of in room amenities were removed to - the coffee maker, coffee mugs, ice bucket, and glasses.
After checking out the room, I went back downstairs and walked around the lounge area, took some pics (see below) and grabbed a water from the refreshment area. Everything in that area was pretty much grab and go items only.
Overall it was a nice way to spend a Sunday night and start off the week in a different way (feeling like I was on vacation without ever leaving my hometown). I had a pretty damn good experience even with the new changes that are in effect with Covid. What you are reading or seeing in the news is what is really happening. It’s a new type of norm but for those who like to travel, and want to get back to it or those who are taking that summer vacay trip, as long as you wear a mask, stay 6 ft. apart and wash your hands I think you’ll be just fine, (please note I’m no doctor and just providing my opinion). Also, if you have questions make sure to ask them. I found with each staff member that I interacted with, they were happy to answer the questions I had, they wanted to make me feel comfortable and trust that they had my best interest at hand.
If you’re looking to get out and have a change of scenery for a night but don’t want to travel, think of having a staycation at 500 Pearl, you can make it a fun night with dinner and drinks on the rooftop all while enjoying beautiful views of the city. Thank you Kate & team for a wonderful experience!
If you have any questions about my experience feel free to message me directly or drop a comment below.
Follow 500 Pearl on their social channels for up to date info: 500 Pearl on Instagram
-B
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**I asked Kate a few questions before my stay, see below for my Q&A with her:
During the course of these last few months what are some of the major changes that 500 Pearl has had to adapt to, to stay up to state and health requirements?
500 Pearl has complied with all of the CDC and the NYS mandates regarding cleanliness, sanitation and protocol. We keep up to date with the state and local agency updates and move through the reopening phases as the state allows. Right now, our pool, fitness center and bowling alley remain closed. We have opened Patrick’s Rooftop and WXYZ for food and beverage service. We have social distancing guidelines implemented as well as making sure all property staff are trained on COVID cleaning procedures.
I would say the biggest change has been our inability to do events and the new protocols for our Aloft Hotel. Our housekeeping department has been trained to the Marriott brand cleaning guidelines as well as what the CDC recommends; and we are doing everything we can to keep our guests and staff safe. For example, we have installed public hand sanitizer stations throughout the property at high contact areas. We have also suspended housekeeping service in occupied rooms to minimize contact between guests and staff members.
It seems like more people are going out and enjoying the nice weather now that summer is here, can you share your experience with how the customer response has been?
We are happy that the reopening phases have allowed us to resume doing food and beverage in our restaurants. I think customers have been very compliant and understanding with the social distancing guidelines that we have implemented. I think that they appreciate the measures that we are taking to keep everyone safe and are very happy to be out whether on the rooftop or at w xyz. We require all patrons and staff on property to wear a mask in public areas. As this is the “new norm” right now, people have responded well.
500 Pearl is one of the newest, and hippest venues in Buffalo and I felt like there was a lot of great traction with the space before Covid hit. With the travel and hospitality industry being one of the hardest hit, are you hopeful that the industry will be able to bounce back from this? And what are some things 500 Pearl may be doing to stand out from other hotels in the area?
The hospitality industry is very resilient and I am confident that we will come back stronger than we were before COVID hit. While we are unsure when life will get back to the way things were before COVID, we know that people will want to travel, they will want to celebrate big life moments and companies will want to meet again. Our industry has come back before and we will continue to come back during and after the pandemic.
In terms of 500 Pearl we have flexed our cancellation policies in our event space until the end of 2021 and we are adopting new menus and meeting practices to ease the minds of our guests. We are getting back to the basics of hospitality. Clean and friendly. We are staying on top of all new cleaning and health measures and implementing them around the property, and while staff and guest interaction will be limited moving forward we are making sure the limited interactions are still memorable.
